Air Pacific looks forward to welcoming you on-board and to make your journey as easy and pleasant as possible. We aim to be the airline of choice for customers with special needs when undergoing air travel. We offer the following information and assistance:
Carriage of children and infants
All passengers travelling on Air Pacific aircraft must be restrained. This includes those classified as infants or children. Infants and Children travelling on Air Pacific aircraft must be restrained by one of the methods described below during takeoff, landing, or any other time that the fasten seatbelt sign is illuminated. Air Pacific recognises the special needs for infant safety air travel requirements; this is by seating infants in an approved child restraint system attached to a separate passenger seat. If the travelling adult is not able to supply one of the approved devices, Air Pacific will require the infant to be seated on the adult’s lap, and be restrained using an extension seat belt looped through the adult’s fastened seat belt. Two types of extension belts are approved for use on Air Pacific aircraft, and the crew will instruct passengers on the correct use of the one supplied.
Infant Flight Bookings
A minor is regarded as an infant in relation to flight bookings on Air Pacific aircraft if they are between the age of 7 days and up to the date of their second birthday. Infant bookings can currently be made on the Air Pacific websites. Infants who do not occupy a separate seat are carried for 10% of the applicable adult fare.
1. An infant may be held on an adult’s lap only if the travelling adult has not supplied an approved Child restraint system (CRS). The infant must be restrained by an infant belt or extension belt looped through the adults fastened seat belt. For Safety reasons, an adult shall only hold one infant on their lap.
2. An infant may occupy a seat if restrained by one of the approved child restraint systems listed below.
In this case a child fare would apply.
3. An adult may travel with a maximum of 2 infants provided, the first must sit on the adult's lap, while the second must occupy a seat and be restrained in an approved child restraint system.
4. An infant must be over 7 days old to travel on Air Pacific flighted booking services.
5. An infant held on an adult’s lap and not occupying a seat is eligible for an infant fare.
6. Where an adult is travelling with a second infant, a seat will need to be reserved and the second infant seated in an approved child restraint system. A child fare will be payable.
Bassinets - Bassinets are available for infants and will be allocated at check-in.
Approved Restraint systems
1. Seats that comply with Australian/New Zealand design standard AS/NZS 1754 for infant car seats which are secured in the aircraft in a manner consistent with the seat design criteria. As this standard requires a 3 point attachment, a top tether, in addition to the fastened lap belt, must be fitted.
2. Child restraint systems accepted by the Federal Aviation Administration (FAA) of the United States of America with two labels attached to the child restraint system reading as follows:
* “This Child restraint system conforms to all applicable Federal motor vehicle safety standards”.
* “This restraint system is certified for use in motor vehicles and Aircraft”.?c). FAA approved harness type child restraint system with a label attached to the restraint system reading as follows:
* FAA APPROVED IN ACCORDANCE WITH 14 CFR 21.305(d), APPROVED FOR AIRCRAFT USE ONLY
3. Child restraint system that meets the Canadian Motor Vehicle Safety Standard (CMVSS) 213 or 213.1. A statement of compliance label must be affixed to the restraint system indicating compliance with CMVSS 213 or 213.1.
4. Seats accepted by the Civil Aviation Authority of the United Kingdom, guidance on CAR-TYPE SAFETY SEATS and AIRCRAFT-TYPE SAFETY SEATS acceptable for use in aircraft can be found in the CAA Air Navigation Order 2005, General Exemption, No. 598, dated 29 September 2006.
5. Seats meeting European Community requirements of ECE Regulation 44.
Approved Restraint Systems Conditions of Use
1. The responsibility of supplying and fitting the child restraint system (CRS) shall be that of the parent/guardian of the child.
2. Usage and installation shall be in accordance with the manufacturer’s instructions.
3. Not to be located in a row of seats which is adjacent to, immediately forward or aft of an emergency exit.
4. The child restraint system shall not be fitted on an aisle seat.
5. It shall not block access and passageways to any emergency exit.
6. The child restraint system shall be in the same row as the seat occupied by a physically able adult responsible for the child.
7. Only one child restraint system should be located in any one row, unless there are sufficient oxygen masks for all occupants of the seat row and the infants are in the same family or travelling group.
8. The condition and continued maintenance of these seats is the responsibility of the owner of the seat.
9. The child restraint system is to be secured at all times by means of a seat belt or as otherwise approved by the manufacturer.
10. The occupant of the system should not be removed from the restraint system during preparation for an emergency landing.
11. The occupant of the child restraint system should be braced according to manufacturer instructions.
12. The restraint system should remain installed in the passenger seat and only the occupant should be removed from the aircraft during an emergency evacuation.
Note 1: If the parent/guardian provides a CRS and the seat adjoining the parent/guardian is unoccupied, then the parent/guardian may use the seat free of charge for the installation of an approved CRS for the infant. Availability of the seat without charge will be determined at check-in. If a seat is not readily available and the parent/guardian does not want to pay for an extra seat, the CRS will travel in the hold as checked-baggage and the infant must be restrained on the lap of the parent/guardian as per 1A above .
Note 2: Infant car seats that are not approved will only be accepted as checked baggage.
Strollers are to be checked in (not allowed in the cabin).
Children over 2 years of age
A child is over 2 years of age and up to and including 11 years of age. Each child must occupy a seat and be able to sit upright without assistance. Children between 2 and 3 years of age and under 18kg may be seated in an approved child restraint system as described above. A child fare is applicable to all children that occupy a seat.
Children travelling alone (unaccompanied minors)
Children can travel alone on Air Pacific services if they are aged between 7 to 11 years inclusive. Children aged under 7 years must have an escort. An escort can be provided by Air Pacific at the customer's expense or may be a person travelling who is known to the child who is 16 years of age or older and approved by the child’s parents.
Exception: Children aged 5 and 6 years of age will be permitted to travel on single leg flights of up to 6 hours duration without an escort.
Note 3: The number of infants permitted on each aircraft will be restricted based on the number of infant life jackets on each aircraft type.
To find out more or to make arrangements for an unaccompanied minor, please contact your travel agent or your nearest Air Pacific office.
Special Meal Requirements
Whether your journey with Air Pacific is a short hop within the Pacific region or a longer flight across the Pacific, your inflight dining will be a sumptuous reflection of South Pacific cuisine accompanied by international wines and beers.
Air Pacific also offer guests with special dietary requirements to suit your religious, cultural or medical/dietary needs. Special meals can be booked during the online booking process or to find out more, please contact your travel agent or your nearest Air Pacific office.
Air Pacific defines incapacitated guests as those who, because of their medical, physical or mental condition, require individual attention to ensure their journey is as pleasant as possible. Examples of incapacitated guests may include somebody who is suffering from an illness, had recent surgery or may be blind or deaf.
The airline can assist by providing a ‘meet and assist’, use of a wheelchair, organising a stretcher, and heart defibrillator.To ensure your special needs are met or to discuss your requirements with Air Pacific, please contact us at your nearest Air Pacific office.
Please download the Medical Information Form, which is to be completed by your doctor and submitted to Air Pacific.
Authorised Medical Equipment
Only authorised passenger medical equipment will be permitted on board Air Pacific B737, B747 and B767 aircraft. The equipment listed is the only equipment (models) that can be carried on the aircraft as long as the document conditions are met.
LIST OF AUTHORISED MEDICAL SUPPORT EQUIPMENT ON AIR PACIFIC B737, B747, B767 AIRCRAFT
Air Pacific can organise a meet and assist, including wheelchair assistant, for elderly guests. To make arrangements, please contact your travel agent or your nearest Air Pacific office.
Expectant mothers in normal pregnancy and good health may travel with Air Pacific up to and including the 35th week of pregnancy. A medical certificate must be sighted. In exceptional circumstances, expectant mothers in good health may travel with Air Pacific after the 35th week but only after approval of a medical officer.